Privacy Policy

Table of Contents

• 1. Overview
• 2. Data We Collect
• 3. How We Use Your Data
• 4. Data Sharing and Disclosure
• 5. Data Retention
• 6. Your Rights
• 7. Security Measures
• 8. International Data Transfers
• 9. Cookies Policy
• 10. Age Restrictions
• 11. Changes to Privacy Policy
• 12. Contact Information

1. Overview

ReliefOps ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our humanitarian aid logistics platform. We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data We Collect

We collect the following categories of personal data:

• Account Information:
  • Name and contact details
  • Username and password
  • Profile information
• Service Data:
  • Aid requests and offers
  • Transport coordination details
  • Location data for logistics
  • Communication records
• Technical Data:
  • IP address
  • Browser type and version
  • Device information
  • Usage statistics

3. How We Use Your Data

We process your personal data for the following purposes:

• Facilitating humanitarian aid coordination
• Managing user accounts and authentication
• Matching aid requests with available resources
• Coordinating transport and delivery solutions
• Building trusted networks among humanitarian actors
• Improving platform functionality and user experience
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

We share your personal data only in the following circumstances:

• With other platform users as necessary for service delivery
• With your explicit consent
• With service providers under strict confidentiality agreements
• When required by law or government authorities
• To protect our rights, privacy, safety, or property

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Incident response procedures

8. International Data Transfers

We may transfer your data to countries outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

9. Cookies Policy

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings. We use the following types of cookies:

• Essential cookies for platform functionality
• Analytics cookies to improve our service
• Preference cookies to remember your settings

10. Age Restrictions

Our platform is intended for use by individuals who are at least 18 years old. We do not knowingly collect or process personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected personal data from someone under 18, we will take steps to delete such information promptly. If you believe that we might have collected data from or about someone under 18, please contact us at contact@reliefops.net.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the Platform or via email at least 30 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at contact@reliefops.net.

Last updated: Tue Dec 24 2024